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Advice complaints on the decline but ‘getting more complex’: AFCA
Tangelo in the media, Financial Advice Practices, AFSLs, QAR, Quality of Advice Review, Regulatory Reform Guest User Tangelo in the media, Financial Advice Practices, AFSLs, QAR, Quality of Advice Review, Regulatory Reform Guest User

Advice complaints on the decline but ‘getting more complex’: AFCA

Tangelo Advice Consulting’s Conrad Travers was quoted in Money Management’s coverage of discussions at the FAAA’s 2023 United Association Roadshow in May 2023.

“Fellow panelist Conrad Travers, director and principal consultant of Tangelo Consulting, believed it was important in all this to make the actual advice the hero.

He said: “We need to balance out the efficiency you’re going to get with making sure the advice is actually clearly provided to the client. I would recommend new clients, even if they don’t ask for it, give them a simple summary of the advice. “It could be just five pages, [but] make the advice really clear — what are you recommending? Why are you recommending it? What are the next steps for the client?” He agreed with Singh that the client file was just as important as an actual advice document. “You’re probably sick of hearing of compliance about the file notes, but it’s going to become even more important. “Licensees will need to provide guardrails to advisers to explain to them how to get this win while protecting themselves but also treating the client with respect with a nice, simple summary of the advice,” he said. “

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