A practice with one adviser came to us for help, unsure if technology would solve their problems

The challenge

We worked with a fantastic one adviser practice struggling with advice process, documentation and the value provided for clients.

Attempts to get guidance from their licensee and turning to a technology solution to generate file notes quickly failed, as neither option was customised nor getting to the root of their problems.

What we did

We identified two priorities: improving our client’s advice process and personalised coaching.

Designing and documenting a simple yet effective core advice process helped draw a clear path, both for the adviser and their clients. Easy-to-understand strategy flyers and advice tools were created to support the advice process.

We scheduled multiple one-on-one coaching sessions to build on the strengths of the services offered and provide guidance on what needed to be documented on the client file. Exploring different client scenarios and how to best navigate through them and documenting best interest were key areas that were covered during these sessions.

The outcome

Our client was extremely happy that they finally got the support they needed. The documentation alone made a considerable impact in improving the value and consistency of the services provided. Technically strong and customised approach, coupled with personalised coaching enabled them to build confidence and carry the business forward with a clear plan and structure.

Getting the fundamentals established also created the platform to leverage technology in the future (rather than seeing it as the silver bullet that would not have had the intended impact had the groundwork not been done).

Our approach made the client feel like they “finally had the professional year, they never knew they needed”.